Return & Refund Policy

At Khidmah Care, we aim to provide high-quality homeopathic products and services. However, if you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

• Products can be returned within 3 days of delivery.
• The product must be unused, unopened, and in original condition.
• Proof of purchase (order ID or invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used medicines
• Customized remedies
• Consultation services
• Digital products (eBooks)

3. Refund Conditions

Refunds may be applicable in the following cases:

• Wrong product delivered
• Damaged or defective product received
• Product lost during delivery

4. Refund Process

• Once your return request is approved, the refund will be processed within 5-7 working days.
• Refunds will be issued via the original payment method or mobile banking/bank transfer.

5. Cancellation Policy

• Orders can be canceled before shipment.
• After shipment, cancellation will not be accepted.

6. Return Shipping

• Customers may need to bear the return shipping cost unless the issue is from our side (wrong/damaged product).

7. Contact for Return/Refund

If you need to request a return or refund, please contact us:

Khidma Care
Address: Sajirhawla, Patuakhali, Koralia 8640, Rangabali, Barishal, Bangladesh
Phone: +880 1740-741936
Email: contact@khidmacarebd.com